Privacy Policy

Effective Date: October 2, 2025
Website: https://xianmugong.cn/
Contact Email: [email protected]

Extract Factory (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information of our customers, partners, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website and services.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, company details, shipping/billing information.
  • Business Information: Inquiries about products, purchase orders, contracts, and other B2B communications.
  • Technical Data: IP address, browser type, operating system, device identifiers, and browsing activity on our site.
  • Cookies and Tracking: Usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information to:

  • Provide and deliver our products and services.
  • Respond to inquiries and customer support requests.
  • Process and manage orders, shipping, and invoicing.
  • Ensure compliance with applicable trade, export, and safety regulations.
  • Conduct research and product development in natural plant extracts.
  • Improve website functionality, user experience, and security.
  • Send updates, promotional materials, and industry-related news (with your consent).

3. Data Sharing and Disclosure

We do not sell personal information. We may share information with:

  • Affiliates and Subsidiaries: For operational efficiency.
  • Third-Party Service Providers: For logistics, payment processing, IT, and marketing support.
  • Regulatory Authorities: When required to comply with legal obligations.
  • Business Transfers: In the case of mergers, acquisitions, or asset sales.

4. International Data Transfers

As a global biotechnology supplier, we may transfer and process data outside your country. All such transfers comply with applicable data protection laws and safeguard mechanisms.

5. Data Security

We maintain strict physical, electronic, and administrative safeguards to protect your personal data against unauthorized access, misuse, or disclosure.

6. Data Retention

We retain data only as long as necessary to fulfill the purposes outlined above or as required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict your personal information. You may also withdraw consent or object to processing. Requests can be sent to [email protected].

8. Children’s Privacy

Our website and services are intended for business professionals. We do not knowingly collect data from children under 16.

9. Updates to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.”